We're pretty serious about protecting your information. Here's the full scoop on how we handle your data at Frostveil Realm.
Last Updated: October 20, 2025
Look, we get it - privacy policies can be a drag to read through. But here's the thing: we actually care about your privacy. This isn't just some copy-paste job from a template. We've been in the architecture game for years, and just like we're transparent about our design process with clients, we're being upfront about how we handle your info.
Whether you're reaching out for a consultation, browsing our portfolio, or just checking out what we do with sustainable Nordic design, this policy covers how we collect, use, and protect your personal information. Simple as that.
We're not in the business of hoarding data - we only grab what we need to serve you better. Here's what that looks like:
Personal Contact Details: When you fill out our contact form or shoot us an email, we'll collect your name, email address, phone number, and whatever details you share about your project. Pretty standard stuff for an architecture studio.
Project Information: If you're working with us on a design, we'll keep records of your project specs, preferences, site information, and all those conversations we have about making your vision come to life. We need this stuff to do our job right.
Technical Data: Like most websites these days, we collect some basic tech info - your IP address, browser type, device info, and how you navigate through our site. This helps us keep the site running smoothly and figure out what's working (and what's not).
Cookies & Analytics: Yeah, we use cookies. Not the delicious kind, unfortunately. These help us remember your preferences and understand how people use our site. You can always disable them in your browser if that's your thing.
We're not selling your info to random third parties or anything shady like that. Here's exactly what we do with it:
Project Delivery: First and foremost, we use your information to design and deliver your architectural projects. Everything from initial consultations to final blueprints - we need your info to make your sustainable Nordic-inspired dream space happen.
Communication: We'll use your contact details to respond to inquiries, send project updates, share relevant info about our services, and occasionally let you know about new sustainability initiatives or portfolio additions that might interest you. We won't spam you though - that's annoying.
Legal Compliance: Sometimes we're required by Canadian law to keep certain records. Construction permits, building codes, professional liability stuff - you know, the fun bureaucratic parts of architecture.
Site Improvement: Those analytics we collect help us make our website better. If everyone's bouncing off a particular page, we wanna know so we can fix it.
Portfolio Showcase: With your explicit permission, we might feature your completed project in our portfolio. We'll always ask first and respect your decision either way.
We keep your information pretty close to the chest, but there are a few scenarios where we might share it:
Our Team: Obviously, the architects and designers at Frostveil Realm who are working on your project will have access to your information. They're bound by professional confidentiality agreements.
Trusted Partners: Sometimes we work with structural engineers, landscape designers, or sustainability consultants on projects. We'll only share what's necessary for them to do their part, and they're contractually obligated to protect your privacy too.
Service Providers: We use cloud storage, email services, and project management tools. These companies might process your data on our behalf, but they can't use it for their own purposes.
Legal Requirements: If the law says we gotta hand over information - like for building permits or if there's a court order - we'll comply. But we'll let you know when possible.
We'll never sell your personal information to marketers, data brokers, or anyone else. That's just not how we roll.
Security's something we take seriously - both in building design and data protection. Here's what we do:
Encryption: All data transmitted to and from our site is encrypted using SSL/TLS technology. That's the little padlock you see in your browser's address bar.
Secure Storage: Your information is stored on secure servers with restricted access. We use industry-standard security measures including firewalls, access controls, and regular security audits.
Limited Access: Only team members who actually need access to your information for legitimate business purposes can view it. Everyone on our team is trained on privacy practices.
Regular Updates: We keep our systems and security protocols updated to defend against new threats. Just like we stay current with building codes and sustainable design practices.
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know ASAP and tell you what steps we're taking.
Under Canadian privacy law (specifically PIPEDA), you've got some solid rights when it comes to your personal information:
Access: You can ask to see what personal information we have about you. We'll provide it in a reasonable timeframe, usually within 30 days.
Correction: If something's wrong or outdated, let us know and we'll fix it. Accurate info helps us serve you better anyway.
Deletion: Want us to delete your information? We'll do it, unless we're legally required to keep it (like for tax records or ongoing projects). Just shoot us an email.
Opt-Out: Don't wanna receive our occasional updates or newsletters? There's an unsubscribe link in every email we send. No hard feelings - we know inboxes get cluttered.
Object to Processing: If you don't want us using your information in a certain way, tell us. We'll work with you to find a solution, though this might affect what services we can provide.
To exercise any of these rights, just reach out to us at studio@frostveilrealm.info or call (604) 555-8792. We'll respond promptly and treat your request seriously.
We don't keep your information forever - that'd be weird and unnecessary. Here's our approach:
Active Projects: While we're working on your project, we'll keep all relevant information readily accessible. Kinda need those details to design your space properly.
Completed Projects: After a project wraps up, we'll maintain records for seven years. This is partly for legal reasons (professional liability requirements) and partly so we can reference past work if you come back for additions or renovations.
Inquiry Records: If you contacted us but didn't move forward with a project, we'll keep your basic contact info for about two years. After that, unless you've opted into our newsletter, we'll delete it.
Marketing Communications: If you're on our newsletter list, we'll keep your email address until you unsubscribe or until it bounces repeatedly (which tells us it's no longer valid).
Once the retention period's up, we securely delete or anonymize your information so it can't be traced back to you.
Let's talk about cookies - the digital kind that help websites function better:
Essential Cookies: These are necessary for our website to work properly. They help with things like security, keeping your session active, and remembering your language preference. Can't really turn these off without breaking the site.
Analytics Cookies: We use these to understand how people interact with our site. Which pages are popular? Where do people spend time? It's all anonymous data that helps us improve the user experience.
Preference Cookies: These remember your choices - like if you've dismissed a notification or selected certain filters on our portfolio page.
Third-Party Cookies: We might use services like Google Analytics that set their own cookies. These help us understand our audience better but don't identify you personally.
You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how our site functions. If you want detailed info on managing cookies, check your browser's help section.
We're based in Vancouver, Canada, and we try to keep your data within Canadian borders. However, some of our service providers (like cloud hosting or analytics platforms) might process data in other countries.
When we use services that might transfer data internationally, we make sure they have adequate privacy protections in place. We look for providers that comply with recognized international privacy frameworks and have strong security measures.
If you're concerned about where your data might be processed, feel free to ask us. We're happy to provide specifics about our current service providers and their data handling practices.
Our services are geared toward adults who are looking for architectural design work. We don't knowingly collect information from anyone under 16 years old.
If you're a parent or guardian and you think your kid has given us their personal information, please let us know immediately at studio@frostveilrealm.info. We'll delete it right away.
That said, if you're involving your whole family in designing your dream home and your teenager has opinions about their room layout, that's totally cool - we just need a parent or guardian to be the primary contact.
Privacy laws evolve, our services change, and sometimes we need to update this policy to reflect that. When we make significant changes, we'll let you know by:
For minor tweaks (like fixing typos or clarifying existing practices), we might just update the page without making a big deal about it.
We encourage you to check back periodically if you're curious about any changes. Your continued use of our services after we post changes means you're cool with the updated policy.
Got questions, concerns, or complaints about how we handle your personal information? We're here to help. Seriously - we'd rather you ask us directly than stress about it.
Email us: studio@frostveilrealm.info
Call us: (604) 555-8792
Write to us:
Frostveil Realm Architecture
1247 Granville Street, Suite 340
Vancouver, BC V6Z 1M5
Canada
We'll respond to privacy inquiries within 30 days, usually much faster. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Look, at the end of the day, we're a small architecture studio that values trust and transparency. If something about our privacy practices doesn't sit right with you, let's talk about it. We're always willing to work with clients to find solutions that protect your privacy while allowing us to deliver great design work.
We know that was probably more detail than you bargained for, but we believe in being thorough when it comes to your privacy. If you've got questions about any of this stuff, don't hesitate to reach out. We're happy to chat about it over coffee - preferably while discussing your next architectural project.